Refund and Return Policy
1. Eligibility
- You may request a return/refund within 15 calendar days of delivery.
- Product must be unused, sealed, and in original packaging.
2. Non‑returnable Items
- Opened or partially used products
- Health and personal care items where hygiene is a concern
- Clearance or promotional products labeled “Final Sale”
3. Return Process
- Contact us within 15 days via email (refunds@oxaanutramass.com).
- We’ll send a return shipping label or address.
- Ship the item back within 7 days.
- Once received and inspected, we’ll issue a refund (minus shipping) within 7 business days.
4. Refunds
- Refund applied to original payment method.
If Refund is approved , amount will be credited back to the original payment method within 5-7 business days. - For damaged or incorrect items, we cover return shipping and provide full refund or replacement.
5. Exchanges
We don’t offer direct exchanges. Place a new order for the replacement product and return the original.
Exchange will be done within 3 days.
Exchange product delivery will be done within 4-5 business days.
6. Late or Missing Refunds
If you haven’t received a refund within 7 business days after we’ve processed it, check with your bank or payment provider. Still missing? Contact us with order details.